Research methods

Live site testing

Observe how participants complete tasks on a live or staging website and identify where the experience creates friction.

Questions this method can help explore
  • Can users find what they need and complete key tasks?
  • Where do users hesitate, backtrack or encounter difficulties?
  • Has a redesign made the experience easier to use?
Useful when
  • Evaluating existing website journeys
  • Checking task completion on live or staging environments
  • Finding usability issues in real interfaces
What to prepare
  • The website or staging URL you want participants to use
  • Clear tasks that reflect realistic user goals
  • Any screening or follow-up questions you want to include
What you can learn
  • Where participants encounter difficulty
  • Whether important tasks can be completed successfully
  • Which parts of the journey may need further investigation

Ready to plan your study?

Choose a plan based on the research capacity you need. Every plan includes all six core research methods.

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